KG Instant Review is committed to protecting your privacy and ensuring the security of your data. By using our app, you agree to the terms outlined in this policy.
Your documents, when scanned through KG Instant Review, undergo analysis by our AI engine and are securely stored on Google’s Cloud Run. We prioritize your privacy: these documents are strictly used for the purpose of providing our service and are not shared with any third parties. The processing, including detection of GxP corrections, and AI analysis for identifying missing or incorrectly filled fields, is conducted entirely within our secure cloud infrastructure. There is no feature in our app that allows the sharing of these documents with third parties.
- Data Storage and Processing: Documents scanned by you are stored securely using Google Storage and are processed using our AI engine hosted on Google Cloud Run. The resultant data, including processing status and analyzed fields, is stored on GCP’s SQL service using PostgreSQL To align with data protection regulations and ensure robust data sovereignty, all our hosting and storage facilities are located in Belgium, EU West 1 region.
- Authentication: We use Auth0 for user authentication, ensuring that your connection to our app is secure at all times.
- Internal Communication: Our app communicates with the backend and AI engine using internal Google APIs, ensuring a secure and direct interaction with no third-party access.
When you scan documents through KG Instant Review, they are analyzed by our proprietary AI models. This process is securely managed within our infrastructure with Kubernetes (K8s) certificates. We ensure that only necessary snippets of your documents are processed for analysis, maintaining the confidentiality and integrity of your data.
Data Protection and Privacy
- Encryption and Security: All communications between the app, our servers, and within data centers are encrypted.
- Data sharing: We do not share your data with anyone except for complying with legal obligations, and operating the service.
- Data Collection: We collect minimal personal information necessary for operating our services – this includes your email address and company identifier
Data collection and usage
At KG Instant Review, we use the collected data primarily to provide and improve our service. Here’s a more detailed look at how we use your data:
- Service Provision and Personalization: Your email address and company identifier are used to create and manage your account, as well as to personalize your experience with our app.
- Improving Our Service: We analyze user interaction and usage patterns to identify areas for improvement and enhancement of our app’s functionality.
- Debugging and Support: In instances where you reach out to our customer support team with issues or queries, we may need to access certain aspects of your data to effectively debug and resolve any issues you encounter. To aid in this process, we use Datadog for logging. This tool helps us monitor and analyze system performance and user activities, enabling us to address and troubleshoot issues more effectively. Be assured, access to this data is strictly limited to the purpose of resolving the reported problems and is conducted with the utmost respect for your privacy and data security.
We are committed to using your data responsibly and ensuring that it is only used for the purposes outlined above. Your trust is important to us, and we strive to manage your data with transparency and integrity.
We use the following sub-processors:
- Google LLC: Cloud infrastructure hosting, analytics, and AI processing. All data hosting is located in Belgium, EU West 1 region, ensuring compliance with EU data protection laws.
- Auth0: Authentication services and User management
- Datadog: Utilized for logging and monitoring system performance. This helps us in maintaining the reliability of our services and in debugging issues effectively
Changes to This Policy